Refund policy

Return & Replacement Policy

At Marketo.ae, customer satisfaction is important to us. Please read our policy carefully before placing your order.

  • We do not offer cash refunds on any products.

  • If a customer receives a damaged, defective, or broken product, we will provide a free replacement.

  • The issue must be reported within 24 hours after receiving the order.

  • Customers must provide clear photos or videos of the damaged product for verification.

  • Replacement requests made after 24 hours of delivery will not be accepted.

  • Products damaged due to misuse, improper handling, or normal wear and tear are not eligible for replacement.

  • Customers will receive a replacement within 2 days of reporting the issue.

  • For replacement requests or support, please contact our customer service team through WhatsApp or Instagram.

Refund Policy

At Marketo.ae, we offer store credit instead of cash refunds.

  • Customers can request a refund within 24 hours after receiving their order.

  • Approved refund requests will be provided in the form of a store credit or discount code equal to the purchased product amount.

  • The code can be used on your next purchase from our store.

  • Cash refunds and bank transfers are not available.

  • The product must be unused and in its original condition to qualify.

  • Requests made after the 24-hour window will not be accepted.

  • For refund or support requests, please contact us through WhatsApp or Instagram.